Refund policy

Refund & Return Policy

We offer a 3-day return policy from the date of delivery, applicable only in cases where the item received is wrong or damaged.

To be eligible for a return, the product must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.

To initiate a return, please contact us at luxecarry29@gmail.com within 3 days of delivery. Returns sent without prior approval will not be accepted.

If your return request is approved, we will share return instructions accordingly.

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Damaged or Wrong Items

Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately so we can resolve the issue.

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Exchanges

Exchanges are not available. Once a return is approved, you may place a new order separately.

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Refunds

Once the returned item is received and inspected, we will notify you about the approval status. Approved refunds will be processed to the original payment method within 3 business days. Bank processing times may vary.

If you have not received your refund after 7 business days from approval, please contact us.

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Customer Support:
📧 luxecarry29@gmail.com
📞 9898974880
📍 Surat, Gujarat, India